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Stress- und Kommunikationsmanagement

Ziel des Seminars ist es durch ein gezieltes Training in Stress- und Kommunikationsmanagement destruktives Verhalten aufzulösen und Resilienz in den MitarbeiterInnen zu fördern

Stressbedingte Fehler, Lebensstile und Krankheitsbilder passieren nicht plötzlich, sie entstehen.

Das Seminar vermittelt Basiswissen zu Stress, Stressfaktoren und Grundelementen der Kommunikation. TeilnehmerInnen erwerben erprobtes und funktionales Wissen zum richtigen Umgang mit Stress und zur zielführenden Kommunikation in stressbedingten Situationen.

Zielgruppe

am Thema Interessierte
im Gesundheits- und Sozialbereich tätige MitarbeiterInnen
Führungsverantwortliche
Sicherheitsvertrauenspersonen
Sicherheitsfachkräfte

Inhalte

Basiswissen Stress und stressbedingte Krankheitsbilder
Stressfaktoren
Spannungsfeld: Leistungsbereitschaft, Eigenverantwortung, Flexibilität
Spannungsfeld: Kommunikation und Fehlermanagement
persönlichen und betrieblichen Ressourcen zum Umgang mit fordernden Situationen
Entwicklung individueller und betrieblicher Lösungen im Umgang mit Stress
Stressmanagement und Kommunikationsstrategien

Ziel

Psychosoziale Prävention und Gesundheitsförderung
Verbesserung der Arbeitsstation, Stärkung von Wohlbefinden und Produktivität
Vermeidung stressbedingter Fehler

Aufbaumodule

Teil I Basismodul
Modulmoderierte Erarbeitung konkreter Maßnahmen für das Unternehmen
zur Steigerung der Ressourcen und Senkung der Stressfaktoren

Teil II Aufbaumodul
                 Analyse und Auswertung von Spannungs- und Kommunikationsprozessen
                 im Unternehmen zur Vermeidung unnötiger Stressfaktoren und
                 Verbesserung der Unternehmenskultur

Dieses Kursangebot richtet sich an Firmen bzw. Gruppen (mind. 8 TeilnehmerInnen) und ist nicht für Einzelpersonen buchbar.

Rahmenbedingungen

8 Stunden (Basismodul)
8 Stunden (Aufbaumodul [optional])

Dieses Kursangebot richtet sich an Firmen bzw. Gruppen (mind. 8 TeilnehmerInnen) und ist nicht für Einzelpersonen buchbar.

Für Fragen stehen wir Ihnen jederzeit zur Verfügung und werde diese so schnell wie möglich bearbeiten.

Name	Purpose	Lifetime	Type	Provider
CookieConsent	Saves your consent to using cookies.	1 year	HTML	Website
fe_typo_user	Assigns your browser to a session on the server.	session	HTTP	Website

Name	Purpose	Lifetime	Type	Provider
_pk_id	Used to store a few details about the user such as the unique visitor ID.	13 months	HTML	Matomo
_pk_ref	Used to store the attribution information, the referrer initially used to visit the website.	6 months	HTML	Matomo
_pk_ses	Short lived cookie used to temporarily store data for the visit.	30 minutes	HTML	Matomo
_pk_cvar	Short lived cookie used to temporarily store data for the visit.	30 minutes	HTML	Matomo
_pk_hsr	Short lived cookie used to temporarily store data for the visit.	30 minutes	HTML	Matomo
_ga	Used to distinguish users.	2 years	HTML	Google
_gat	Used to throttle request rate.	1 day	HTML	Google
_gid	Used to distinguish users.	1 day	HTML	Google
_ga_--container-id--	Persists session state.	2 years	HTML	Google
_gac_--property-id--	Contains campaign related information for the user. If you have linked your Google Analytics and Google Ads accounts, Google Ads website conversion tags will read this cookie unless you opt-out.	3 months	HTML	Google
_gcl_au	Used by Google AdSense to experiment with advertisement efficiency.	3 months	HTML	Google
AMP_TOKEN	Contains a token that can be used to retrieve a Client ID from AMP Client ID service. Other possible values indicate opt-out, inflight request or an error retrieving a Client ID from AMP Client ID service.	1 year	HTML	Google
_dc_gtm_--property-id--	Used by DoubleClick (Google Tag Manager) to help identify the visitors by either age, gender or interests.	2 years	HTML	Google
MUID	Used as unique user identifier. The cookie allows user tracking across many Microsoft domains.	1 year	HTML	Bing
MUIDB	Saves anonymous user data from multiple website visits on multiple sites to test advertisement efficiency.	1 year	HTML	Bing
_fbp	Stores the unique visitor ID.	28 days	HTML	facebook
facebookPixel	If JavaScript is not enabled, this pixel initiates a connection to facebook.	none	Pixel	facebook
__RequestVerificationToken	The cookie is used to implement anti-forgery concerning Microsoft-forms on the website.	session	HTTP	Microsoft
AADNonce.forms	The cookie is used to implement Microsoft-forms on the website.	session	HTTP	Microsoft
DcLcid	The cookie is used to implement Microsoft-forms on the website.	3 months	HTTP	Microsoft
MSFPC	The cookie allows user tracking across many Microsoft domains and is used for Bing Analytics.	1 year	HTML	Microsoft
MUID	Used as unique user identifier. The cookie allows user tracking across many Microsoft domains.	1 year	HTML	Microsoft
UID	The cookie is used for market and user research (Scorecard Research).	2 years	HTML	Slideshare
UIDR	The cookie is used for market and user research (Scorecard Research).	2 years	HTML	Slideshare
bcookie	Browser Identifier cookie to uniquely identify devices accessing LinkedIn to detect abuse on the platform.	2 years	HTML	Slideshare
lang	Used to remember a user's language setting.	session	HTML	Slideshare

Name	Purpose	Lifetime	Type	Provider
GoogleMaps	Is used to connect to Google Maps and to display those maps.	none missing translation: duration.	Connection	Google
YouTube	Is used to connect to YouTube and display to videos.	none	Connection	YouTube
MicrosoftStream	Is used to connect to Microsoft Stream and display to videos.	none	Connection	MicrosoftStream
Signature_Api	Is used to connect to the Microsoft signature API.	session	HTTP	MicrosoftStream
Authorization_Api	Is used to connect to the Microsoft authorization API.	session	HTTP	MicrosoftStream
RedirectToThinEmbed	Is used to embed Microsoft Stream videos.	session	HTTP	MicrosoftStream
UserSession_Api	Is used to store the user session of the Microsoft API.	session	HTTP	MicrosoftStream
wfeSessionId	Is used to store the Web Front End Session ID of Microsoft Stream.	session	HTTP	MicrosoftStream

Name	Purpose	Lifetime	Type	Provider
_gcl_au	Used by Google AdSense to experiment with advertisement efficiency.	3 months	HTML	Google
AMP_TOKEN	Contains a token that can be used to retrieve a Client ID from AMP Client ID service. Other possible values indicate opt-out, inflight request or an error retrieving a Client ID from AMP Client ID service.	1 year	HTML	Google
_dc_gtm_--property-id--	Used by DoubleClick (Google Tag Manager) to help identify the visitors by either age, gender or interests.	2 years	HTML	Google
_hjClosedSurveyInvites	Hotjar cookie. This cookie is set once a visitor interacts with a Survey invitation modal popup. It is used to ensure that the same invite does not re-appear if it has already been shown.	365 days	HTTP	Hotjar Ltd.
Hotjar_cookie	This cookie is set once a visitor interacts with a Survey invitation modal popup. It is used to ensure that the same invite does not re-appear if it has already been shown.	365 days	HTTP	Hotjar Ltd.
_hjDonePolls	Hotjar cookie. This cookie is set once a visitor completes a poll using the Feedback Poll widget. It is used to ensure that the same poll does not re-appear if it has already been filled in.	365 days	HTTP	Hotjar Ltd.
_hjMinimizedPolls	Hotjar cookie. This cookie is set once a visitor minimizes a Feedback Poll widget. It is used to ensure that the widget stays minimizes when the visitor navigates through your site.	365 days	HTTP	Hotjar Ltd.
_hjDoneTestersWidgets	Hotjar cookie. This cookie is set once a visitor submits their information in the Recruit User Testers widget. It is used to ensure that the same form does not re-appear if it has already been filled in.	365 days	HTTP	Hotjar Ltd.
_hjIncludedInSample	Hotjar cookie. This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels.	365 days	HTTP	Hotjar Ltd.
_hjShownFeedbackMessage	This cookie is set when a visitor minimizes or completes Incoming Feedback. This is done so that the Incoming Feedback will load as minimized immediately if they navigate to another page where it is set to show.	365 days	HTTP	Hotjar Ltd.
_hjid	Hotjar cookie. This cookie is set when the customer first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.	365 days	HTTP	Hotjar Ltd.
_hjRecordingLastActivity	This should be found in sessionStorage (as opposed to cookies). This gets updated when a visitor recording starts and when data is sent through the WebSocket (the visitor performs an action that Hotjar records).	session	HTTP	Hotjar Ltd.
hjTLDTest	When the Hotjar script executes we try to determine the most generic cookie path we should use, instead of the page hostname. This is done so that cookies can be shared across subdomains (where applicable). To determine this, we try to store the _hjTLDTest cookie for different URL substring alternatives until it fails. After this check, the cookie is removed.	session	HTTP	Hotjar Ltd.
_hjUserAttributesHash	User Attributes sent through the Hotjar Identify API are cached for the duration of the session in order to know when an attribute has changed and needs to be updated.	session	HTTP	Hotjar Ltd.
_hjCachedUserAttributes	This cookie stores User Attributes which are sent through the Hotjar Identify API, whenever the user is not in the sample. These attributes will only be saved if the user interacts with a Hotjar Feedback tool.	session	HTTP	Hotjar Ltd.
_hjLocalStorageTest	This cookie is used to check if the Hotjar Tracking Script can use local storage. If it can, a value of 1 is set in this cookie. The data stored in_hjLocalStorageTest has no expiration time, but it is deleted immediately after creating it so the expected storage time is under 100ms.	N/A	HTTP	Hotjar Ltd.
_hjptid	This cookie is set for logged in users of Hotjar, who have Admin Team Member permissions. It is used during pricing experiments to show the Admin consistent pricing across the site.	session	HTTP	Hotjar Ltd.